Terms & Conditions In the spirit of good practice, when you are purchasing services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed. All services and communication, email or otherwise, delivered by myself, Cathy Coyle/ DRAOI, as well as information on this website (www.cathycoyle.com) are intended to assist you in identifying, and navigating the pathways on your journey of personal evolution. Transpersonal Coaching/ Breathwork or DRAOI Healing is not a substitute for professional mental health care or medical care. DISCLAIMER I understand that the services I will be receiving from Cathy Coyle/ DRAOI are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that Cathy is not acting as a mental health counsellor or a medical professional. I agree to disclose my medical history or previous incidence of mental illness to Cathy. Where applicable and upon request, I will ask for clearance from my medical or mental health professional before beginning to work with Cathy. I understand and agree that I am fully responsible for my well-being during my sessions, and subsequently, including my choices and decisions. I understand that this model of Transpersonal Coaching is premised on a Psycho-Spiritual Perspective. Within this model, there are core elements that include Shamanic practices, Breath Work; Energy Work & Meditative States; with Cathy's practice built on Nondual Spiritual foundations. I understand that all comments and ideas offered by Cathy are solely to aid me in achieving my personal evolution. I can give my informed consent, and hereby give such consent to Cathy to assist me in achieving flourishing and understand that results are not guaranteed. I understand that Cathy will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if Cathy is ordered by a court to provide information or to testify, she will do so to the extent the law requires. I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology. I hereby release, waive, acquit and forever discharge Cathy Coyle/ DRAOI, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have to arise out of acts or omissions by myself or by Cathy as a result of the advice given by Cathy Coyle/DRAOI or otherwise resulting from the professional relationship contemplated by this agreement. I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents. One to One Coaching packages Cancellation Policy No refunds, unless DRAOI/ CATHY COYLE cancels a private session due to personal or unforeseen circumstances. Cathy reserves the right to terminate a pre-booked package at any time with full refund to the client in this rare case. Cathy/DRAOI offers a rescheduling for client cancellations upon receipt of 24 hours’ notice prior to the scheduled session. If you cancel due to illness, acts of god or family emergency the session will be transferred to an alternative date. Pre-paid packages; you have the right to withdraw from the remaining sessions if you are unhappy during session one and notify Cathy of your intention to withdraw while the first session is still live; in this case the rate of remaining sessions will be refunded. If you cancel your coaching agreement with Cathy after the first session, no refunds are provided, but you can avail of session credit that is valid for up to 12 months for the outstanding sessions, or receive a credit that can be used towards a holistic retreat curated by Cathy & the DRAOI team. Where there is a genuine health or employment emergency, Cathy will work with the client to support an emergency withdrawal from the agreement with special conditions for refund, this will be mutually discussed and agreed upon with the client where such a genuine case does arise. All payments are due as per coaching contract in full at the time of booking or at an adjusted rate for payment plan options. GROUP PROGRAMS Full payment is required at time of booking, unless otherrwise agreed with Cathy Coyle. No refunds allowed once a package has been purchased. When making purchase you are agreeing to these terms and conditions and any additional agreements made with Cathy Coyle or DRAOI team in external correspondence.