Terms & Conditions In the spirit of good practice, when you are purchasing services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed. All services and communication, email or otherwise, delivered by myself, Cathy Coyle/ DRAOI, as well as information on this website (www.cathycoyle.com) are intended to assist you in identifying, and navigating the pathways on your journey of personal evolution. Transpersonal Coaching/ Breathwork or DRAOI Healing is not a substitute for professional mental health care or medical care. DISCLAIMER I understand that the services I will be receiving from Cathy Coyle/ DRAOI are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that Cathy is not acting as a mental health counsellor or a medical professional. I agree to disclose my medical history or previous incidence of mental illness to Cathy. Where applicable and upon request, I will ask for clearance from my medical or mental health professional before beginning to work with Cathy. I understand and agree that I am fully responsible for my well-being during my sessions, and subsequently, including my choices and decisions. I understand that this model of Transpersonal Coaching is premised on a Psycho-Spiritual Perspective. Within this model, there are core elements that include Shamanic practices, Breath Work; Energy Work & Meditative States; with Cathy's practice built on Nondual Spiritual foundations. I understand that all comments and ideas offered by Cathy are solely to aid me in achieving my personal evolution. I can give my informed consent, and hereby give such consent to Cathy to assist me in achieving flourishing and understand that results are not guaranteed. I understand that Cathy will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if Cathy is ordered by a court to provide information or to testify, she will do so to the extent the law requires. I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology. I hereby release, waive, acquit and forever discharge Cathy Coyle/ DRAOI, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have to arise out of acts or omissions by myself or by Cathy as a result of the advice given by Cathy Coyle/DRAOI or otherwise resulting from the professional relationship contemplated by this agreement. I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents. Private Session Cancellation Policy No refunds, unless DRAOI/ CATHY COYLE cancels a private session due to personal or unforeseen circumstances. Cathy reserves the right to terminate a pre-booked package at any time with full refund to the client in this rare case. Cathy/DRAOI provides full credit for client cancellations upon receipt of 24 hours’ notice prior to the scheduled session. If you cancel due to illness, acts of god or family emergency the session will be transferred to an alternative date. Pre-paid packages of six sessions; you have the right to withdraw from the remaining five sessions if you are unhappy after session one; the rate of remaining sessions will be refunded. You have 48 hours following the first session to notify Cathy of your intention to withdraw from future sessions. Credits can be used for one full year for any event or experience. After one year, all credits expire. DRAOI RETREATS Terms & Conditions Booking & Payment To secure your place on a ceremonial day retreat payment in full must be made at the time of booking. To secure your place on a Group Residential retreat full payment must be made at the time of booking. To secure your space on a One to One Residential retreat full payment must be paid at the time of booking. Your place on the retreat is only secured once the relevant payment has been made and you receive a booking confirmation from us by email. If you do not receive a confirmation email within 24 hours of reserving your place, please email email@example.com Cancellation Policy For the smooth running of the retreat, we ask you to honor your commitment. However, if a change to your booking can not be avoided for genuine reasons the following policies apply: If your cancellation is made 2 weeks before your booked retreat start date the following options apply: You can transfer your retreat ticket to a "suitable" friend. Please email firstname.lastname@example.org and let us know the name, email address and contact number of the person you would like to take your place. You can transfer to a future retreat/event. Please email email@example.com to get information on future events, or dates for one to one retreat options. RETREAT CREDIT IS VALID FOR 2 YEARS. If the cancellation is made less than 2 weeks before the booked retreat: No transfer or changes can be made to the booking. If you cancel your retreat you must do so by email to firstname.lastname@example.org informing us of the cancellation and the reason for cancellation. The date of cancelation will be counted from the receipt date of the email, the date the email is received by us. If you cannot make the retreat due to weather conditions, road conditions, i.e. natural circumstances which are outside of our control, storms, snow, ice, etc, we regret that we will not be able to offer you a refund nor can we transfer to you to another retreat. The event will still go-ahead for those that can travel and all costs of rent, staff, food, etc, still need to be paid. We thank you for your understanding. Change to or Cancellation of a Retreat If we are forced to change the retreat dates or cancel a retreat for circumstance within our control, you can choose to transfer to another retreat or you can opt for a full refund. If we are forced to cancel a retreat due to a natural disaster or weather conditions beyond our control, i.e. weather conditions such as flooding, drought, loss of power, snow, storms, etc, or disruption to power, a refund will not be given, however, the retreat will be postponed and a new retreat date will be set and your booking will be transferred to the new date. Travel Insurance If you are traveling from outside the country of retreat location: Before you come on the retreat you must be covered by insurance, which must include adequate cover for baggage, medical expenses and the cost of repatriation should you become too ill to continue, including helicopter rescue and air ambulance. It is up to each individual to ensure that their insurance is adequate for the retreat they have booked. Any claims concerning matters for which you are insured must be directed to your insurers. If you participate in any extra activities that may be available on the retreat such as Surfing, Climbing, Cycling, Trekking, Kayaking, etc you must have insurance that will cover these activities. The Company is not liable for non-compliance to this and the passenger accepts responsibility for obtaining any travel insurance required for the holiday and the activities you wish to do while on holiday. Cost The retreat price includes all meals & accommodation, yoga, energy work, shamanic offerings & teachings. Photography and Social Media One of the reasons you chose to come to the retreat was that you saw photographs on social media or on the website of great food and guests enjoying meditations and other activities. The retreat would not look the same if we didn’t include our guests in the photographs. On some retreats, photographs will be taken to share with the guests and to use for promotional purposes. By agreeing to the Terms and Conditions and by attending the retreat guests are agreeing to allow photographs to be taken of themselves during meditation classes, meal times and other activities on the retreat. Further, guests agree to these images being used by DRAOI in any and all promotional uses and perpetuity. Of course, we use our discretion whilst taking photos and photography is not intrusive. We also use discretion when choosing the photographs which we use for promotional purposes.